VAT Exemption

Most of our customers are exempt from VAT by virtue of their chronic disability. However, certain products are not eligible for VAT relief. In any event, all of our quotes clearly display what the VAT status is for each product.

If you qualify for VAT Exemption then you will need to complete the ‘VAT Exemption Declaration’ prior to placing an order.

You are exempt from paying VAT on exemptible items if you are:

  • An Individual : If you are chronically sick or disabled and the products are for your personal use. You do not need a Doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people.
  • A Charity : Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities.

Non-eligible customers:

VAT exemption is not available to trade purchasers, or those who cannot declare a valid qualifying medical condition.

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